Last updated: August 2026
This Refund Policy explains how refunds work for services provided by Orient Pearl Digital LLC. Because our work is custom and time-based, please read this policy carefully before starting a project.
We want you to be happy with our work. If something isn't right, we'll always try to resolve it first through revisions and open communication. Refunds are considered on a case-by-case basis as described below.
Projects typically begin with a deposit that reserves your slot and covers initial work such as discovery and planning. Deposits are generally non-refundable once work has started, as they represent time already committed to your project.
You may be eligible for a partial refund if we have not yet started work on your project, or if we are unable to deliver the agreed services. The amount will reflect any work already completed up to the point of cancellation.
Certain items are non-refundable, including:
To request a refund, email us at hasy@orientpearldigital.com with your project details and the reason for your request. We'll review it and respond promptly.
Approved refunds are processed back to the original payment method. Depending on your provider, it may take several business days for the funds to appear.
You may cancel a project at any time. You will be responsible for payment covering all work completed up to the cancellation date, and any non-refundable third-party costs already incurred.
If you have any questions about this Refund Policy, contact us at hasy@orientpearldigital.com.
